System Innovation applies the requirements of the Quality Management System according to the UNI EN ISO 9001:2015 standard as a priority and strategic basis for the improvement of its business processes so that they are adequately managed to allow the achievement of the expected results and to guarantee its customers an added value. In this context, the Quality Policy represents the fundamental principles that System Innovation pursues to achieve excellence in the services it offers.

Having said this, the main objective that System Innovation has set itself, as part of the corporate strategies aimed at the continuous improvement of its processes, is to finalize the efforts of all the staff so that there is careful management of the problems related to the quality of our work , to safeguard workplace safety and protect the environment.

In particular, this should be pursued by:

• compliance with applicable laws and regulations;
• operational efficiency of processes;
• priority research into product and process safety;
• prevention of non-compliance;
• optimization of business processes.

To this end, the Management of the Company Organisation undertakes to take an active role in the development and maintenance of the Quality Policy.

The Directorates also undertake to promote and guide all activities that have an influence on quality, through the dissemination at all levels of this Policy. In this way, Staff will be able to identify opportunities for improvement and take corrective action when needed.

Principles and Objectives for Quality

The implementation of the Quality Policy was identified in the pursuit of the following objectives:

• recertify the Quality Management System, verifying that it is always in line with the company context, in application of the UNI EN ISO 9001:2015 standard;
• ensure compliance with qualitative, quantitative, temporal requirements, as well as quality/price ratio, in compliance with the specified requirements;
• increase the level of satisfaction and retain existing customers by providing customized solutions;
• favor an analytical method before a technological one, in order to identify the most suitable solution in terms of innovation and lower cost for the customer, defining IT processes oriented towards the most efficient organizational models;
• provide solutions that perfectly meet the customer’s needs also in compliance with the regulatory and legislative framework to which they are subject, always guaranteeing an absolute level of confidentiality;
• constantly monitor the degree of compliance of the System with the reference regulations in force from time to time;
• promote and implement staff training programs in order to optimize the growth process of Human Resources, considered critical for company development;
• analyze risks and opportunities, developing systems and solutions that are able to deal with the former and seize the latter;
• offer always up-to-date performance, with cutting-edge systems;
• adapt to the customer based on their needs and expectations;
• optimize the resources used, creating a versatile structure capable of responding to the different needs of its customers;
• achieve a constant annual improvement in results compared to previous years;
• improve the performance of the processes also in economic terms, perfecting the results and efficiency of the production process, progressively reducing the ineffectiveness, inefficiency and, therefore, the costs of the services offered to customers;
• pursue user satisfaction in consideration of the priorities that they identify, beyond their expectations, through continuous improvement;
• adopt the Management System as a competitive driving force on the market.

System Innovation, sharing the principles and objectives for information security, fully supports a management system maintenance program, in order to make it solid and constantly compliant with regulatory requirements and customer needs.

The company managements undertake to approve, formalize, disseminate and implement this Information Security Management System Policy.