Quality policy

Quality policy

Thanks to the IT skills, gained in projects and initiatives curated and implemented at leading companies in the financial, industrial, healthcare, manufacturing, retail, retail, multi-utility, telco and public administration, Our Company intends to offer its Customers increasingly innovative solutions for the development, integration, security and automation of data centers and ICT technological infrastructures.

System Innovation operates in the belief that the basic prerequisite for offering a service that creates value for its customers and partners, comes from an in-depth knowledge of different markets, of their processes, possible technological solutions and the challenges arising therefrom. For this reason it has become strategic, in the current reference market, to understand in advance the present and future needs of our customers, to meet their requirements and aim to exceed their own expectations.

To this end, the Management has decided to implement the Quality Management System (QMS) according to the ISO 9001 standard, as a priority and strategic basis for the achievement of general objectives as identified.

This means putting the needs of our customers at the centre of our business strategies and operational and management processes. In this context, the Quality Policy is the basis of the organization rules in accordance with the Quality Management System of our Company.

Having said this, the priority objective that the Management has given itself, within the corporate strategies oriented to continuous improvement, is to finalize the efforts of all the staff to a careful management of quality issues, with due regard for safety at work and the environment.

It is therefore considered necessary a strong responsibility on the part of all to ensure the rigor of its work to act with the utmost attention to the quality of our work, the safeguarding of safety and environmental protection. In particular, this should be pursued by:

  • compliance with applicable laws and regulations;
  • operational efficiency of processes;
  • priority research into product and process safety;
  • prevention of non-compliance;
  • optimization of business processes.

For all this, the Management undertakes to take an active role in the promotion and guidance of all activities having an influence on quality, through the dissemination at all levels of this policy and the verification of the results achieved.

For the implementation of these policies has been identified in the pursuit of the following objectives:

  • adjust the Quality Management System (QMS) according to UNI EN ISO 9001:2015;
  • ensure compliance with quality, quantitative, temporal requirements, as well as quality/price ratio, in accordance with the specified requirements.
  • increase the level of satisfaction and loyalty to customers already acquired by providing customized solutions.
  • prefer an analytical rather than technological method, in order to identify the most appropriate solution in terms of costs and savings for the customer, defining IT processes oriented to the most efficient organizational models.
  • provide solutions that perfectly meet the needs of the customer in compliance with the regulatory and legislative landscape to which it is subject, always ensuring a level of absolute confidentiality.
  • keep the degree of compliance of the system with the reference rules and laws constantly monitored;
  • promote and implement staff training/training programs at all levels in order to optimize the human resource growth process, considered as critical resources for business development.

Objectives, business strategies

  • Optimize the resources employed, creating an “agile” structure able to respond to the needs of its Clients.
  • Offering up-to-date performance with state-of-the-art systems.
  • Adapt to the Customer, in consideration of the needs and expectations of the same.
  • Be able to satisfy users on the priorities they determine, trying to go beyond their expectations and continually improving the organization.
  • To improve the cost-effectiveness of the processes, taking care of the effectiveness (the result) and optimizing the efficiency (the production process), progressively reducing the ineffectiveness, the inefficiency and therefore, the costs of the service.
  • To realize a constant improvement of the results, for every year of exercise regarding the previous one.
  • Use the Management System as a competitive flywheel.
  • Analyze the risks and opportunities and develop systems to be able to face the former and seize the latter.

The Management, sharing the Principles and Objectives for Quality, approves and issues this integrated document of Quality Policy and fully supports a program for implementation and maintenance, also drawing the attention of its staff to these aspects.

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